Actions and changes in the logistics policy in pandemic times: a case study of a funeral home




Logistics, Funeral Industry, Pandemic, COVID-19.


The purpose of this article is to understand the actions and processes of change made in the logistics policy of a funeral home operating in Northeast Brazil to cope with the period of the COVID-19 pandemic. The paper addresses an exploratory case study with a qualitative analytical approach, which used a semi-structured interview script to collect data from the operations manager of the company in question, videoconferenced in July 2020. The survey was designed in four stages: (1) construction of theoretical subsidies; (2) interview with the operations manager; (3) return to the interviewee to consolidate the collected data; (4) analysis of the main changes occurring in the organisation’s logistics process during the pandemic. The results of the analysis helped conclude that the context of the public health crisis generated actions in and a need to re-adapt the firm’s logistics policy for transport, procurement and inventory, in order to ensure continuity of the funeral services rendered, without detriment to the consumers of the funeral plans and new clients.



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Biografia do Autor

Marcus Vinicius Dantas de Assunção, Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte

Possui Graduação em Engenharia de Produção/UFRN, MBA em Logística Empresarial pela Uni-RN, Mestrado em Administração/UFRN e Doutorando em Ciência e Engenharia de Petróleo/UFRN. Professor do IFRN Campus SGA e Coordenador do Curso de Logística Campus SGA/IFRN.

Maria Valéria Pereira de Araújo, Universidade Federal do Rio Grande do Norte

Possui graduação, mestrado e doutorado em Administração  Atualmente exerce a função de chefe do Departamento de Administração da Universidade Federal do Rio Grande do Norte, onde atua como professora adjunta desde 2008.

Fabricia Abrantes Figueiredo da Rocha, Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte

Engenheira eletricista e administradora, mestrado em Engenharia Elétrica e doutorado em Administração. Professora de gestão e negócios do IFRN.

Anderson Tiago Peixoto Gonçalves, Universidade Federal de Pernambuco

Graduado em Administração, mestre em Engenharia de Produção e doutor em Administração. Atualmente é professor Adjunto da UFPE.

Jorge Italo Macedo Prudencio de Lima, Universidade Federal do Rio Grande do Norte

Bacharel em administração e mestrando em Administração


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Como Citar

Assunção, M. V. D. de, Araújo, M. V. P. de, Rocha, F. A. F. da, Gonçalves, A. T. P., & Lima, J. I. M. P. de. (2020). Actions and changes in the logistics policy in pandemic times: a case study of a funeral home. HOLOS, 5, 1–15.



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